How to Order:
Credit Card Orders:
When placing your order at Monstersteel.com, you will find our site easy to work with. Just click on the item you wish to order, choose the color and size preference. After you choose your
color and size choices, click on order. You can now edit the quantity or continue shopping. When you are done adding items to your chart, just click check out. Enter any coupons or gift
certificate codes in the provided space. Enter payment options and choose shipping options. When you have entered all information, just click place order and you are done.
Paypal.com Orders:
Paypal.com is one of our preferred methods of payment. Once you are done adding items to your cart. proceed to checkout. Choose "paypal" under the method of payment area. This will allow
you to checkout completely. Within 24 hours of the receipt of your order, we will forward a payment request to you through the Paypal.com system. Simply follow the directions in that email
and your order will ship immediately after we receive confirmation of your payment.
COD ORDERS:
Placing a COD order is simple. Once you are done adding items to your cart. proceed to checkout. Choose "COD" under the method of payment area. This will allow you to checkout completely.
Because Fed charges an additional fee for COD orders, a $9.00 fee will be added to your total prior to shipping to cover this additional expense. We will call you as soon as your order is
ready to ship with the amount you need to make the money order out for. All money orders should be payable to Monstersteel.com.
Search Tips:
Try to be as specific as possible. Remember to check spelling. If you want a Flower Design Navel Ring or a Frog Piercing just type in Flower or Frog. It will bring up related things, making
your search shorter.
Product FAQ:
All of our product are high quality and surpass all quality requirements. We want your customers to be able to wear our jewelry on a daily basis with confidence. All of our products go
through various stages of quality checking to ensure that your customer receives a product that they will be satisfied with. All of our Surgical Steel piercing is made from 316L grade
surgical steel and our Sterling Silver is guaranteed 925 Sterling Silver. You can order with confidence, knowing that you are getting a great product at wholesale prices, hassle free.
Retail Orders:
If you do not have a business and you would like to purchase from us in an amount under $100, then please visit our retail website at http://www.FunkyTownMall.com
Shipping:
Shipping Time
Most of our items are in stock at all times. Because of this, we currently ship 95% of our orders the same day or the next business day after you place it. If an item happens to be on back
order, we will notify you immediately. Depending on the shipping option you chose and your distance from our office in Florida, the shipping time will vary. You can get an estimate of
travel time by visiting OUR TRACKING PAGE and using our zip code,
33408, as the destination zip code
Tracking Your Package
Once your order has been shipped, you will receive an email notifying you that it has. We will include a tracking number with that email that will let you track your order at
OUR TRACKING PAGE.
International orders will have to visit http://usps.com to enter
their tracking number.
Shipping Rates
Please visit our Shipping rate area for up to date shipping rates at:
http://www.monstersteel.com/shipping.html
Canadian Orders And P.O. Boxes
Orders to Canada are no problem at Monstersteel.com. Just place your order as usual and we will make sure your package arrives promptly and in perfect condition.
Unfortunately, UPS does not deliver to P.O. Boxes - We are unable to ship to any address that is not a physical address.
Privacy Notices
Please shop with confidence... PowerfulHosting hosts this site! PowerfulHosting uses the latest information encryption technology to insure that your credit card information will always be
safe.
Get Help!!!
Frequently Asked Questions:
What gauge are your jewelry items?
We offer the standard sizes for all of our piercing jewelry. All of our tongue and belly rings are 14 gauge unless otherwise specified in our description. All of our brow rings are16 gauge
unless specified otherwise in our description.
Can I order over the phone or fax?
Sure, Many customers feel more comfortable calling in their order or sending it by fax. Simply call our order line at 1-800-630-9256 or write your order, credit card information, name,
address, and phone number and fax it to us at 561-845-7548.
What are your hours of operation?
Our office is open from 9:00 am to 5:00 pm EST from Monday - Friday. All shipping is done during these times. All pickups must also be arranged during our regular business
hours.
Do you have a Catalog?
Because our items are constantly changing to keep only the best items at the best prices, we do not offer a paper catalog.
Size Chart
CLICK HERE for our Measurements and Size Chart
Return Policy
We stand by our products. Exchanges are always welcome as long as the item has not been removed from the clear protective packaging. For obvious health reasons, we do not accept items for
refunds. A store credit will be issued to you if the item is returned to us in it's unopened packaging. No refunds will be issued unless a particular situation warrants one. This will only
be done on rare occasions after our CEO's approval.
Please include a brief description of the problem along with your request for an exchange.
Please ship the item back to us at:
Monstersteel.com
860 US HWY 1
Suite 201
North Palm Beach, FL 33408
1-561-625-1933 Palm Beach, FL
1-561-625-1009 Fax
We will credit your account or re-ship the replacement immediately.
Contacting Customer Service
You can contact customer service by email at Sales@monstersteel.com or call at 1-561-625-1933
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