|Testimonial by: David K
Date added: 12/23/2010
Title: Way to go Monstersteel! you have earned my business permanently!
Everybody makes mistakes occasionally, but NOBODY takes care of you like MONSTERSTEEL in the event one occurs! I recently had a shipment error from Monstersteel and with the product being a Christmas present the situation was stressful! But the customer service team of Katie Carvajal and Bill Poling was unbelievable! Katie was very quick to assume responsibility for the error - even though the error was not hers, she did everything in her power to help me and when her recourses were used up - in stepped Bill and had my shipment resent with no charge 2nd day air ... and saved Christmas! way to go Monstersteel! you have earned my business permanently!
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