TATTOO

PIERCING

Special Discount for Distributors Wholesalers and Resellers
Monstersteel Coupon Codes

Frequent Question Asked by our Wholesale Body Jewelry Customers

Faq
Frequently Asked Questions

We are providing as much information to you, our customers so that you feel confident while shopping at our store. See below for information on ordering, shipping, return policies and more.

Ordering and Payment Methods
New Customer Assistance
Pay by Credit Card
Pay by Paypal.com
Pay by COD
Search Tips
Product FAQ'S
Retail


Shipping
Time
Tracking Your Package
Shipping Rates

Canadian Orders

Privacy Notice
Secure Shopping
Guarantee

Get Help!!!
Frequently Asked Questions

Contact Customer Service
Size Chart
Return Policy


How to Order:

Credit Card Orders:
When placing your order at Monstersteel.com, you will find our site easy to work with. Just click on the item you wish to order, choose the color and size preference. After you choose your color and size choices, click on order. You can now edit the quantity or continue shopping. When you are done adding items to your chart, just click check out. Enter any coupons or gift certificate codes in the provided space. Enter payment options and choose shipping options. When you have entered all information, just click place order and you are done.

Paypal.com Orders:
Paypal.com is one of our preferred methods of payment. Once you are done adding items to your cart. proceed to checkout. Choose "paypal" under the method of payment area. This will allow you to checkout completely. Within 24 hours of the receipt of your order, we will forward a payment request to you through the Paypal.com system. Simply follow the directions in that email and your order will ship immediately after we receive confirmation of your payment.

COD ORDERS:
Placing a COD order is simple. Once you are done adding items to your cart. proceed to checkout. Choose "COD" under the method of payment area. This will allow you to checkout completely. Because Fed charges an additional fee for COD orders, a $10.00 fee will be added to your total prior to shipping to cover this additional expense. We will call you as soon as your order is ready to ship with the amount you need to make the money order out for. All money orders should be payable to Monstersteel.com.

Search Tips:

Try to be as specific as possible. Remember to check spelling. If you want a Flower Design Navel Ring or a Frog Piercing just type in Flower or Frog. It will bring up related things, making your search shorter.

Product FAQ:

All of our product are high quality and surpass all quality requirements. We want your customers to be able to wear our jewelry on a daily basis with confidence. All of our products go through various stages of quality checking to ensure that your customer receives a product that they will be satisfied with. All of our Surgical Steel piercing is made from 316L grade surgical steel and our Sterling Silver is guaranteed 925 Sterling Silver. You can order with confidence, knowing that you are getting a great product at wholesale prices, hassle free.

Retail Orders:

If you do not have a business and you would like to purchase from us in an amount under $100, then please visit our retail website at
http://www.FunkyTownMall.com

Shipping:

Shipping Time
Most of our items are in stock at all times. Because of this, we currently ship 95% of our orders within 1-4 days after you place it. If an item happens to be on back order, we will notify you immediately. Depending on the shipping option you chose and your distance from our office in Florida, the shipping time will vary. You can get an estimate of travel time by visiting
OUR TRACKING PAGE and using our zip code, 33410, as the destination zip code

Tracking Your Package
Once your order has been shipped, you will receive an email notifying you that it has. We will include a tracking number with that email that will let you track your order at
OUR TRACKING PAGE.

International orders will have to visit
http://usps.com to enter their tracking number.

Shipping Rates
Please visit our Shipping rate area for up to date shipping rates at:
http://www.monstersteel.com/shipping.html

Canadian Orders And P.O. Boxes
Orders to Canada are no problem at Monstersteel.com. Just place your order as usual and we will make sure your package arrives promptly and in perfect condition.

Unfortunately, UPS does not deliver to P.O. Boxes - We are unable to ship to any address that is not a physical address.

Privacy Notices
Please shop with confidence... PowerfulHosting hosts this site! PowerfulHosting uses the latest information encryption technology to insure that your credit card information will always be safe.

Get Help!!!


Frequently Asked Questions:

What gauge are your jewelry items?
We offer the standard sizes for all of our piercing jewelry. All of our tongue and belly rings are 14 gauge unless otherwise specified in our description. All of our brow rings are16 gauge unless specified otherwise in our description.

Can I order over the phone or fax?
Sure, Many customers feel more comfortable calling in their order or sending it by fax. Simply call our order line at 1-800-630-9256 or write your order, credit card information, name, address, and phone number and fax it to us at 561-845-7548.

What are your hours of operation?
Our office is open from 9:00 am to 5:00 pm EST from Monday - Friday.  All shipping is done during these times.  All pickups must also be arranged during our regular business hours.

Do you have a Catalog?
Because our items are constantly changing to keep only the best items at the best prices, we do not offer a paper catalog.

Size Chart

CLICK HERE for our Measurements and Size Chart

Return Policy

We stand by our products. Exchanges are always welcome as long as the item has not been removed from the clear protective packaging. For obvious health reasons, we do not accept items for refunds. A store credit will be issued to you if the item is returned to us in it's unopened packaging. No refunds will be issued unless a particular situation warrants one. This will only be done on rare occasions after our CEO's approval.

Please include a brief description of the problem along with your request for an exchange.

Please ship the item back to us at:

Monstersteel.com
3710 Buckeye Street
Suite 120
Palm Beach Gardens, FL 33410


1-561-625-1933 Palm Beach, FL
1-561-625-1009 Fax

We will credit your account or re-ship the replacement immediately.

Contacting Customer Service

You can contact customer service by email at
Sales@monstersteel.com or call at 1-561-625-1933








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